Santa Rosa CityBus operates its transit service subject to the nondiscrimination requirements under Section 601 of Title VI of the Civil Rights Act of 1964 (Title VI) and applicable regulations from the U.S. Department of Transportation, U.S. Department of Justice and other applicable federal laws and regulations.
Pursuant to its Title VI Program, Santa Rosa CityBus ensures that no person in its service area shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its services and programs.
If you believe you have been subjected to discrimination under Title VI, you may file a written complaint by contacting the Santa Rosa CityBus Title VI Program Officer: 45 Stony Point Road, Santa Rosa, CA 95401, telephone (707) 543-3333, fax (707) 543-3326. A Statement of Rights is available to you regarding the Santa Rosa CityBus Title VI Program upon request.
Filing a Complaint
You may file a signed, written complaint 180 days from the date of alleged discrimination. The button below will take you to a page with full instructions for the complaint process. You may also call our Customer Service desk at 707-543-3333 to request that a Title VI Complaint Form to be mailed to you, or for assistance filing your complaint.
If you are dissatisfied with the resolution provided by Santa Rosa CityBus, you may submit your information to the U.S. Secretary of Transportation or the Federal Transportation Administration to the address listed under Additional Resources on this page.
Additional Resources
U.S. Department of Transportation
Departmental Director of Civil Rights
Office of the Secretary
U.S. Department of Transportation
External Civil Rights Programs Division (S-33)
1200 New Jersey Avenue., SE.
Washington, D.C. 20590
Phone: 202-366-4070
TTY: 202-366-9696
Fax: 202-366-5575
Federal Transit Administration
Office of Civil Rights
Federal Transit Administration
90 Seventh Street, Suite 15-300
San Francisco, CA 94103
Phone: 415-744-3133
Fax: 415-744-2726
Office of Civil Rights – Title VI
Federal Transit Administration
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, D.C. 20590