Residents of Sonoma County
To determine if you are eligible for ADA paratransit services, please fill out an application using your preferred language below. The application is the same for those looking for eligibility with Sonoma County Transit and Petaluma Transit just ensure you send the application to the correct location based on which operator you will primarily use. You will receive a notification on your eligibility no more than 21 days after you submit your application. Paratransit service is available to those living within 3/4 of a mile of a public transit bus stop. Need help knowing how close to a stop you live. Click here for a map showing the service area boundary for Santa Rosa CityBus, Sonoma County Transit, and Petaluma Transit.
Bay Area Residents Outside Sonoma County
The Nine Bay Area Counties do not require additional documentation for ADA Paratransit trips in their service areas. Travel within these counties should be booked through your local paratransit provider who will schedule the trip from beginning to end.
Visitors from Outside the Bay Area
Paratransit service is available to anyone visiting the City of Santa Rosa. Eligibility will require documentation of paratransit service eligibility from the agency providing service to the area in which you principally reside. Santa Rosa will give full faith and credit in honoring the identification card or eligibility documentation from another entity. If the visitor cannot present documentation from their home entity, but the visitor has an apparent disability, Santa Rosa Paratransit will provide the visitor temporary eligibility to ride Santa Rosa Paratransit. A visitor without an apparent disability (e.g. cardiac or cognitive conditions) will be asked for documentation of disability, such as a letter from a medical professional or eligibility for other services based on a determination of disability. Once this basic documentation is provided, services will be available based on the individual’s statement that he or she is unable to use the fixed route transit system. Once a visitor has presented satisfactory documentation as described above, the visitor will be eligible for twenty-one (21) days of service within a 365-day period.
Appealing an Ineligible Determination
All determinations of ineligibility will include a detailed reasoning for the determination. If you feel this determination is not correct you may file a formal appeal in writing. If you are not satisfied with your Santa Rosa Paratransit eligibility determination, your appeal must be filled and return within 65 days of your original determination to:
City of Santa Rosa Transit, 45 Stony Point Rd, Santa Rosa, CA 95401 or email Yuri Koslen at ykoslen@srcity.org
The City of Santa Rosa will decide on the appeal within 30 days of receiving an appeal letter.