Reasonable Modification Policy

The Department of Transportation revised its rules under the Americans with Disabilities Act (ADA) and section 504 of the Rehabilitation Act of 1973, as amended (section 504) specifically to provide that transportation entities are required to make reasonable modifications/ accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

CityBus will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all programs, services, and activities. Exceptions would include modifications that:

•  Cause a direct threat to the health or safety of others.
•  Result in a fundamental alteration of the service.
•  Are not actually necessary in order for the individual with a disability to access the entity’s service.
•  Result in undue financial or administrative burden.

All requests for reasonable modifications and/or complaints (e.g. fixed route, paratransit, or facilities) may be submitted to City of Santa Rosa Transit.