This Language Assistance Plan facilitates the City of Santa Rosa Transit Division’s efforts to provide an appropriate mix of language assistance measures. These measures help meet the needs of individuals within the Santa Rosa CityBus service area who are “limited English proficient”. Limited English proficient (LEP) individuals are those who have a limited ability to read, write, speak, or understand English. The plan includes demographic analyses, surveys of Santa Rosa CityBus and Santa Rosa Paratransit
staff, input from community organizations serving LEP individuals, and feedback from LEP individuals themselves. This plan also summarizes language assistance measures Santa Rosa Transit Division is using and measures it is planning for future use.