Contact Us by Telephone
(707) 543-3333
Hours: Monday – Friday 8:30AM – 4:30PM
Language Translation Assistance
We offer language translation assistance in over 200 different languages. Just ask a CityBus staff member or call 707-543-3333.
The City of Santa Rosa contracts with Language Line Solutions to provide language assistance for in-person and telephone conversations. View a list of the languages that we can assist you in.
Speak to Us in Person
Customer Service Kiosk, located at the Downtown Transit Mall
Hours: Monday – Friday 8:30AM – 12:30AM, and again from 1:00PM – 4:30PM
Administrative Offices, located at 45 Stony Point Rd Santa Rosa, CA 95401
Hours: Monday – Friday 8:30AM – 4:30PM (TICKETS AND PASSES ARE NOT SOLD HERE)
Lost and Found
If you have lost something on a CityBus vehicle, please contact our customer service staff at (707) 543-3333. They will ensure the item has been recovered as well as where and when you will be able to pick it up.
Comments and Complaints
You can provide us with feedback by clicking the “Online Comment Form” button below or by contacting customer service directly at (707) 543-3333.
CityBus ensures that no person in its service area shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its services and programs. If you believe you have been subject to this type of discrimination, please click the “Title VI Complaint” button below.
CityBus ensures that no person in the provision of its services, activities, programs, or benefits shall be discriminated against on the basis of a disability. If you believe that you have been discriminated against based on a disability, please click the “ADA Complaint” button below.